Requests & Grievances

Tusa’s Requests & Grievances enables inmates to confidentially and efficiently make requests and report grievances using electronic forms.  The system allows correctional facilities to quickly respond and securely track all activity.

Tusa’s Inmate Request & Grievance system significantly increases operational efficiency. The system also reduces the personnel effort needed for request and grievance handling and processing, while simultaneously providing a full audit trail of all actions taken.

Tusa’s Inmate Request & Grievance system is fully customizable to meet the facility’s requirements. Examples of complaint and request types include:

• Property
• Medical Treatment
• Library
• Visits
• Dietary Restrictions and Food
• Housing Concerns
• Legal
• Religious Services

Benefits

• Efficiency and Time Savings – Faster and more accurate request and grievance processing. Reduces staff time in processing, following up, and responding to inmate questions and complaints.
• Automation – Streamline requests and grievances processes and procedures to reduce work duplication, and ensure that staff resources are managed cost effectively.
• Flexibility – Ease of integration with existing security and offender management systems and services, to avoid information replication.
• Full Audit Trail – Records all actions and transactions carried out by staff and inmates, and a full audit trail is stored.
• Accountability – Allows facilities to substantiate that they have met their responsibilities to respond to inmate concerns fairly and timely. Provides increased protection from litigation.
• Reporting – A range of flexible reports are available to meet the facility’s information needs.